We’re Hiring: Organic Information Systems and Knowledge Base Coordinator

• Participants must be age 30 and under and a Canadian citizen, permanent resident or hold refugee status in Canada;
• Must be a graduate from a post-secondary institution (some exceptions apply) and is not an existing full-time permanent employee;
• be legally entitled to work in Canada according to the relevant provincial and Canadian legislation and regulations

OCO has recently created a new Organic Knowledge Base all within one custom-developed application that draws data on membership, certification, and products from our online Customer Relationship Management (CRM) platform and system of record, Hubspot. This application’s focus is creating an online knowledge hub that helps organic operators navigate the organic standards and certification process and provide knowledge to commonly asked questions from the public. The application also employs various custom import tools to pull data from a variety of sources to create dynamic and up-to-date data reports on the organic sector (acreage, number of operators etc.) using Data Wrapper. However, while the development budget for the application is spent, there are still many processes and user experience improvements required to create a seamless experience for OCO members and staff and to reduce manual entries. 

The Organic Information Systems and Knowledge Base Coordinator will manage this new application and improve it to create a seamless experience for OCO members, staff and public users. The Knowledge Base will: 

• Support new producers and businesses navigating the organic certification and the Canadian Organic Standards;
• Provide resources and increase access to information on regenerative and organic practices to increase transitioning to more climate-friendly practices;
• increase awareness of the climate-friendly impacts of organic agriculture among the public, encouraging more organic purchases and greater demand for organic products;
• connect organic producers and businesses across the province, supporting stronger local, organic food systems; and 
• create easier to access information and resources for producers and businesses interested in transitioning to organic food production.

Job Duties

• Perform regular updates to the Ontario Organic Knowledge Base using custom-built tools;
• Work with OCO staff, partners and data specialists to determine tagging and categorization architecture for improved searchability and functionality;
• Work with OCO staff and contractors to identify improvements and problem solve fixes in the new application;
• Support user testing of the new application, manage and track feedback;
• Design new features and processes to increase efficiencies and improve overall user experience; 
• Problem solve issues with app integration and conduct research to achieve the desired outcome with limited resources;
• Research new tools/systems to support improved functioning with limited resources;
• Program new features when and where appropriate;
• Support SEO improvements for both the application and OCO’s website.

OCO is committed to upholding the values of equity, diversity, and inclusion. OCO actively encourages applications from those who experience barriers to equity such as BIPOC and LGBTQ2S+ people. We invite you to inform us should you have any accessibility or accommodation needs.

To Apply: Please submit your resume and a cover letter in one PDF to hiring@organiccouncil.ca by December 8th at 5pm. We thank all applicants for their interest, however only those selected for an interview will be contacted.